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Overall how would you rate your stay?

Exceeded expectations  Met expectations Did not meet expectations 

How did you hear About us:

Referral Friend/Relative
Internet Business Associate

The reason you have chosen us
Please rate the following by importance (6=most important; 1=least important)

Price:
Location:
Staff performance:
Quality :

Transfer:                       

Exceeded expectations
Met expectations 
Did not meet expectations - no Comment


Front Office Services
 Type Did Not Meet expectations Met Expectations Exceeded Expectations No Comment
  Reservations 
  Reception (Check In) 
  Concierge 
  Telephone Service 
  Promptness of
  Wake up Call 
  Accuracy of
  Message Service 
  Delivery time of message 
  Security 
  Reception (Check Out) 


Breakfast

 Type  Poor  Fair  Good  Excellent
  Food quality   
  Food variety   


Room Service

Room Service   Poor   Fair   Good   Excellent


Laundry and dry cleaning

 Laundry and dry cleaning  Poor  Fair  Good  Excellent
  Prices  
  Promptness delivery   


Your guest room

 Type  Poor  Fair  Good  Excellent
  Cleanliness   
  Comfort   
  Maintenance   
  Was your room properly supplied?
  Yes     No  
  If no, which
  item was
  missing?		  
  Was everething in good working order?
  Yes     No  
  If no, which
  item didn't
  work?		  
 

Internet access:          

Exceeded expectations 
Met expectations 
Did not meet expectations


Bar

Bar:   Poor   Fair   Good   Excellent


General information

  Based upon your ovaerall experience would you visit us again?
  Yes     No  
  Additional   comments   and suggestions